Delete Your Account
Draft revision: October 13, 2026 — not yet effective
Prepared for review with the upcoming app update. The published September 30, 2026 policy remains effective until a revised version is approved and published. This draft describes the proposed updated client; it does not announce deployment or activate a service.
How to Request Deletion
In More, open Account and select Delete Account. Review the warning, continue, type DELETE and confirm. If you cannot access the app, email hello@lunac.app from the address associated with your account.
Grace Period and Finalization
Scheduling starts a 30-day grace period and suspends account features. Sign back in before the grace period ends and select Cancel Deletion to cancel. After the grace period, the backend may permanently remove your associated live account data when its finalization process runs; this is not a guarantee that every copy is erased at the exact deadline. Cancellation is unavailable once the grace period has expired.
Data Removed and Copies Retained
Backend finalization removes the account profile and authentication credentials, cloud-synced observations/events/settings, sessions and entitlement records. Local account-owned records become inaccessible when this client learns of suspension or signs out; they are not physically erased by a client-side deadline. An offline device cannot immediately learn changes made elsewhere. Use device/app data controls or uninstalling where supported to remove local data, and clear browser site data separately.
Security and administrator audit records may remain for security, incident response and legal purposes. LuNAC does not currently enforce a fixed automatic deletion period for stored administrator audit records. Do not interpret this page as a 12-month retention guarantee.
Recurring encrypted backups keep the newest 30 completed sets, normally daily; interrupted backups mean this is not a guaranteed 30-day erasure period. Earlier copies disappear through rotation rather than individual record edits. Separately saved manual/offline recovery backups can remain until manually deleted. Refer to the Privacy Policy for these exceptions.
Canceling Deletion
Cancellation before expiry restores eligible account access and retained live records; it does not guarantee restoration of every previously removed record. Account activity reporting is currently inactive. Where an approved release activates it, removed live activity summaries are not restored and reporting remains off after cancellation. Personal cloud-sync choices remain separate on each device or browser.
Personal Cloud Sync and Subscriptions
Personal cloud sync is off by default in the updated client. Turning it off stops future personal sync transfers from that client, not deletion of existing server copies; use account deletion for removal of associated live account data. A request already received by the server may finish.
The current production release has no active LuNAC subscription or in-app purchase path. This page does not instruct you to cancel a subscription that LuNAC does not currently offer. Any future paid release needs separate implementation and updated disclosures. Physical calendar purchasing is currently unavailable.
Contact
For deletion or privacy questions, contact privacy@lunac.app.